Refund & Return Policy
14-Day Money-Back Guarantee
Subject to this Refund & Return Policy, S.D Jewelry offers customers a 14-day money-back guarantee on eligible purchases.
If you wish to cancel or return an order, please contact us at david@sd-jewelry.com or through our Contact Us page.
Returns & Refunds
If an item in your order is damaged in transit or does not match the item you ordered, you may return the item to us within 14 days after delivery. Subject to the conditions below, we will either issue a refund or replace the item within 28 days.
- You must inspect the delivered item when you receive it. If you notice damage or another issue, you should document it and notify us within 24 hours of delivery.
- Please retain all original packaging when making a claim. We recommend taking photographs of any damage or issue and sending them to us.
- Customized or resized jewelry is non-returnable. This includes jewelry customized or sized according to the customer's request.
- If an item qualifies for replacement, it will be replaced with the same or a similar item. An item cannot be exchanged for an unrelated product.
- Items that are undamaged and have no issue are not eligible for replacement under the damaged-item replacement policy.
- Please contact us at david@sd-jewelry.com before returning an item so that we can provide return instructions.